Cleanly Refund and Cancellation Policy

This policy applies to cleaning bookings made through Cleanly Assist in Israel.

Before provider assignment

If you cancel before a provider is assigned or before the configured free-cancellation window ends, eligible online advance payments may be refunded.

After assignment or arrival

If a provider has already been assigned, is travelling, or has arrived, cancellation fees may apply. If work has started, refunds are normally not available except where required by law or approved after review.

Failed or duplicate payments

Duplicate successful payments can be reviewed and refunded to the original payment method where applicable.